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My role as a Tenancy Delivery Manager

My role as a Tenancy Delivery Manager

This week we caught up with Rachel Kidwell, Owner of Kidwell Coordination to find out about her fascinating role as a Tenancy Delivery Manager.  A self-professed lover of retail, this busy property professional runs her own successful business, has a young family and also gives her time and expertise to some very worthy not-for-profit organisations. So what does it take to be a success in this profession and what exactly does a Tenancy Delivery Manager do?

How would you describe your role?

I work in a niche part of the property industry often referring to myself as ‘a cog in the wheel’.  As a tenancy delivery manager (or tenancy coordinator), I work with developers in the retail sector by managing the tenancy delivery process on shopping centre developments.  This involves the coordination of tenancy design reviews and approvals, category 1 works instructions and the management of work flow throughout the fitout process until the tenant is ready to trade.

I liaise with a number of parties as part of each tenancy which includes:

  • The leasing team
  • The tenant or tenant’s representative
  • The tenant’s interior designer
  • The tenant’s fit-out contractor
  • The main contractor that the developer has engaged
  • The client and/or the client’s project manager
  • Services and structural engineers
  • The Architect and/or Retail Design Manager

Once the shopping centre is open, I then deal with the operations team running the facility.


Rachel Kidwell diagram

Tenancy Delivery Life Cycle (Development) © Kidwell Coordination 2014


What training did you undertake?

I did a Bachelor of Interior Architecture at the University of South Australia and I’m currently studying a Graduate Diploma in Project Management at UniSA.

What traits are needed to be a success in this profession?

You need to have leadership ability, good time management, be highly organised, possess a degree of flexibility and good problem solving skills are a must. The ability to work with a variety of different people is important and it really helps to understand what drives and what makes people tick. 

Describe a challenge you face in your role?

Keeping on top of constant flow of work is a challenge, especially leading up to the grand opening of a development. It’s a busy time but it helps to know there will be a brief reprieve when the project comes to a close.  

What do you enjoy the most about your job?

I love the design element of the role. I don’t actually do the design myself, but I love seeing what materials are used and the latest retail trends. No two days are the same and I enjoy the mix of people I work with ranging from high profile developers, national and international retailers and ‘mum and dad’ tenants. I have a real passion for retail!

I also appreciate the flexibility the role offers me - there are peaks and troughs in the workload and the quiet moments give me more quality time to spend with my kids.

What are you working on at the moment?

The main project I’m working on currently is the Brickworks Marketplace at Torrensville. The development comprises a Woolworths supermarket, Big W and 42 speciality shops. We are on track to open in June 2015.  From a business growth perspective I am also looking at a number of new developments occurring over the coming months and also taking on more commercial fitout management projects.

Rachel is a busy person with a lot on her plate, but takes it all in her stride. In addition to a busy career and home life, she gives back to the community by donating her time and expertise by being a member of the Board of Kidney Kids SA Inc.

Rachel has worked on some high profile projects including Rundle Place, Adelaide Central Plaza and North Adelaide Village. To find out more about Rachel and Kidwell Coordination you can visit the Kidwell Coordination website.